At RentKosovo ("we," "our," or "us"), accessible from rentkosovo.com, protecting your privacy and personal data is a top priority. This Privacy Policy outlines how we collect, use, share, retain, and safeguard your information when you use our platform and car rental marketplace services.
By accessing or using RentKosovo, creating an account, or completing a reservation, you consent to the data practices described in this policy.
1. Age Eligibility Requirement
RentKosovo is intended strictly for adult users. You must be at least 18 years of age to create an account or make a booking on the platform. We do not knowingly collect or maintain personal data from individuals under the age of 18. If we become aware that a user under 18 has created an account, we will immediately terminate the account and purge associated data.
2. Information We Collect
We only collect personal information necessary to provide our marketplace services and connect you with rental agencies.
2.1. Personal Information You Provide
When you register an account, make a reservation, or communicate with us, we collect basic contact information, including:
- Full Name
- Email Address
- Phone Number
2.2. Booking Information
We retain records of your booking history on RentKosovo, including:
- Vehicle reservation dates and pickup/drop-off locations.
- Selected vehicle choices and add-on preferences (e.g., cross-border requests).
- Booking status history (confirmed, canceled, or completed).
3. How We Use Your Information & Communications
We use the information we collect for the following specific purposes:
- Facilitating Reservations: Connecting your reservation requests directly with the chosen car rental agency.
- Transactional Communications: Sending critical booking confirmations, status updates, and support notifications related to your reservations.
- Marketing & Promotional Opt-In: With your explicit consent, we may send you occasional promotional emails, special rental discounts, or newsletter updates. You can opt out of marketing communications at any time using the "unsubscribe" link.
- Service Improvement: Analyzing aggregate usage data to optimize platform performance and improve user experience.
6. Data Retention & Automatic Purging
6.1. Active Accounts: We store user account profile data for as long as your account remains active or until you request account deletion.
6.2. Inactive Booking Records: Inactive booking records, historical transaction details, and associated reservation logs are automatically purged or anonymized after 3 years for auditing, financial, and legal hygiene.
7. Data Security
We implement technical and organizational security measures to protect your personal data against unauthorized access, loss, or alteration. However, no method of transmission over the internet or electronic storage is 100% secure, and RentKosovo cannot guarantee absolute data security.
8. Your Privacy Rights & Account Deletion
You have full control over your personal data:
- Access & Updates: You can review and update your contact information anytime inside your account settings.
- Data Deletion: You can request the permanent deletion of your account and personal data by emailing support@rentkosovo.com. We will permanently remove your personal data from our active systems, except where legal compliance requires temporary retention.
9. Third-Party Links
RentKosovo may contain links to external third-party websites or services not operated by us. We are not responsible for the content, privacy practices, or policies of third-party platforms.
10. Updates to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted directly on this page with a revised "Last Updated" date.
11. Contact Us
If you have questions regarding this Privacy Policy or your personal data, please contact us at:
- Platform Name: RentKosovo
- Website: https://rentkosovo.com
- Privacy Email: support@rentkosovo.com